Privacy Policy

Your data is processed by Crystal Logistics Services S.R.L., with its registered office at Strada Dr. Iacob Felix no. 49, Floor S, Room 9, Bucharest, Sector 1, Romania, registered with the Trade Register under no. J40/4964/2021, Tax ID 43944517.

and by Crystal Logistics Services GmbH, with its registered office at Bahnhofstrasse no. 21, Zug, Switzerland, registered under no. CHE-217.611.963.

WeLoad is a brand operated by Crystal Logistics Services. Contact: +40 757 333 184, acc@crystal-logistics-services.com.

We have appointed a Data Protection Officer (DPO) who oversees GDPR compliance. You can reach the DPO at acc@crystal-logistics-services.com, marked "For the attention of the Data Protection Officer", or at the Bucharest office address.

Through the contact form on this site: name, email address, phone (optional), company (optional), service of interest and the content of your message.

Automatically generated technical data: IP address, browser type and pages visited (server logs), used for security and operation of the site.

Within our business relationship we may also process: client and partner data (contact details, transaction details, billing, customs information), data of individuals involved in shipments (names, addresses, shipment details) and supplier data.

Providing transport and logistics services — performance of a contract (Art. 6(1)(b) GDPR).

Responding to requests and preparing quotes — pre-contractual steps (Art. 6(1)(b)) and/or your consent (Art. 6(1)(a)).

Compliance with legal obligations — customs, accounting and tax documents (Art. 6(1)(c)).

Managing the relationship with clients and partners, security and service improvement — our legitimate interest (Art. 6(1)(f)).

Commercial communications / marketing — legitimate interest or consent.

We may disclose data to partners and subcontractors, authorities, service providers (including the CRM provider, the email provider and the website hosting provider) and insurers, based on confidentiality and data processing agreements. We do not sell your data.

Some data may be transferred outside the European Economic Area (in particular to Switzerland), based on European Commission adequacy decisions or Standard Contractual Clauses (SCC).

For the duration of contract performance; 10 years for financial/accounting documents; until withdrawal of marketing consent; until the statutory limitation periods for defending legitimate interests expire.

You have the right to information and access, rectification, erasure (the "right to be forgotten"), restriction of processing, portability, objection, not to be subject to automated decisions, and to withdraw consent at any time.

You can exercise your rights by writing to acc@crystal-logistics-services.com.

You have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP), www.dataprotection.ro.

We apply technical and organizational measures: encryption, access controls, staff training, security audits and incident management.

We use cookies to operate the site and improve your experience. Details in our Cookie Policy.

We may update this policy periodically. The current version is the one published on this page, with the last-updated date above.

Email: acc@crystal-logistics-services.com · Phone: +40 757 333 184 · Office: Strada Dr. Iacob Felix no. 49, Floor S, Room 9, Bucharest, Sector 1, Romania.